Returns & Exchanges
We want you to feel confident in your purchase. If something isn’t right, please contact us through our contact form and we’ll do our best to help.
Returns
Eligible items may be returned within 30 days of delivery for a refund to the original payment method.
Returned items must be unused, undamaged, and in their original condition and packaging. To protect the item in transit, please package it as carefully as it was received.
How to Start a Return
Contact us here within 30 days of delivery and include your order number and the item you would like to return. We’ll reply with return instructions and the appropriate shipping address.
Please do not send an item back without contacting us first.
Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot issue a refund for returns that are lost or damaged in transit.
Original shipping charges are nonrefundable.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us within seven days of delivery and include photographs of the item and its packaging.
We will work with you to arrange a replacement, repair, or refund at no additional cost.
Handmade Materials and Natural Variation
Our products are made and finished in-house, often using natural materials and small-batch processes. Minor variations in wood grain, color, texture, finish, or surface character are expected and make each piece unique. These natural variations are not considered defects.
If you are unsure whether something is expected or represents a problem, please contact us—we’re happy to take a look.
Non-Returnable Items
The following items cannot be returned:
Custom, personalized, or specially commissioned work
Items marked final sale
Items that have been used, altered, damaged after delivery, or returned without their original packaging
Made-to-order products that are part of our standard collection remain eligible for return unless they were customized specifically for you.
Exchanges
Because many of our products are produced in small batches, we cannot guarantee that another finish or variation will be available.
The simplest way to exchange an eligible item is to return it for a refund and place a new order. Contact us first if you would like help confirming availability.
Refunds
Once we receive and inspect your return, we’ll notify you of its status. Approved refunds will be issued to the original payment method within five business days.
Your bank or card provider may require additional time to post the refund to your account.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. We can cancel and refund an order if production or shipment has not yet begun. Once an order has shipped, it must follow the standard return process.
Custom or commissioned work may not be cancelable once materials have been ordered or production has started.
International Returns
Customers outside the United States are responsible for return shipping costs and any applicable customs charges, duties, or taxes, except when an item arrived damaged, defective, or incorrect.
Original customs charges and import duties may not be refundable by C&V Designs.
Questions
If you have questions about a return or a specific product, please contact us before sending anything back. We’re happy to help.